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FAQ

  • Furnace

    • Your CSR referenced a no heat call. What is that?
      A no heat call is an industry term referring to a customer with a complete lack of heating power. Their furnace, boiler, or heater has gone inoperable for one reason or another. Because these scenarios can be life and death, especially in Houston's summers, we prioritize these appointments on our schedules.
    • How Much Does a New Furnace Cost?
      The cost of a furnace installation is dependent on several factors including the type of furnace being installed, how much extra work is involved, and how large of a furnace you’ve chosen. Your home may also have two units which may raise the cost of a furnace replacement in Houston.
    • How Can I Reduce My Heating Bills?
      The home heating bill is one of the biggest expenses for households in the Houston and Houston area. You can help lower it by changing your filter and completing your required annual maintenance. Alternatively, you can turn your thermostat down to 68°F instead of 70°F or 72°F (20°C instead of 21°C or 22°C). To save the most money, however, consider installing a new furnace. As technology advances, furnaces have become more fuel-friendly.
    • What Do I Do if My Heat Goes Out?

      First, go through the below checklist before calling us to make sure it’s not something simple:

      1. Is power getting to your furnace or heater? Is a fuse or circuit breaker tripped? Make sure your power switch is in the ON position.
      2. When was the last time you swapped out your filter? If it’s been a while, try installing a new filter first. This can solve a lot of heating problems.
      3. Verify your thermostat is set to “heat” and not “cool.” If you notice the display is dim, try swapping out the batteries on the back of the unit.
      4. Is there snow or other debris blocking your outdoor vent? Remove the obstruction if so. This will allow your system to work more effectively.

      If you still don’t have heat, it’s time to contact Houston’s favorite furnace repair experts at (713) 597-4457.

    • What Brands of Furnaces and Heating Products does Air Star Now Work With?
      Our heating experts work with all brands of HVAC equipment including Coleman, Carrier, Bryant, Payne, Trane, Lennox, Rheem, Ruud, Amana, Daikin, Mitsubishi, Fujitsu, Crown, Frigidaire, Gibson, Goodman, Lochinvar, Maytag, Weil McLain, AO Smith, Kohler, American Standard, GeoExcel, General, Aprilaire, Honeywell, White Rodgers, Dynamic, and Skuttle.
    • How Often Should I Replace my Furnace Filter?
      A key part of maintaining your heating system’s performance and efficiency is regularly changing the air filter. If you have a standard 1-inch filter, changing it once-a-month is advised. For 4-inch filters, meanwhile, manufacturers recommend waiting six to nine months between replacement. If you have shedding pets in your household, check more frequently. The best way to tell if it’s time for a new one is to look at it. If it’s more gray than white, it’s likely time to swap it out.
    • Do I Really Need Furnace Maintenance in Houston?
      We suggest having your heater or furnace examined on a yearly basis. Due to seasonal stresses, it’s best to schedule this heating tune-up in autumn, right before the first frost. A lot of heating failures occur because this vital part of homeownership is ignored in favor of a ‘fingers-crossed’ approach. During your inspection, our HVAC expert will look for signs of damage. They will also clean any dust away and test electrical components. From improved efficiency to manufacturer warranty requirements, there’s few better ways to protect your heating system.